FAQs

Registration process/ How to register with CbaWallet

1. To register with cbawallet, go to cbawallet.com, click Join, you will need a valid email address, username, sponsor or referer, and a phone number.

2. An email address will always be used to activate your account, this is done once and when recovering your password, NOTE: Your email address is confidential and will not be shared.

3. Fill all other required fields and click Sign Up button, after an email should be sent to your email, login to your email address INBOX you should see a new email from cbawallet open it and click the link to activate your account. Check your spam folder if the email doesnot exist in INBOX folder.

4. You will be redirected to login page where you will be required to enter you correct username or email and password to login to your account.

How to Login

1. To login to your account, go to cbawallet.com, click Login, enter your username or email address and password and confirm if you are not a robot by answering a question asked and click Sign In button, you should be redirected to your account dashboard.

Having other troubles read related Faqs?
Recovering a frozen account
Activating your account via email link
Sending Tokens

1. To send tokens to another user, you need the recepient's username.
2. Your account must be activated with a gift code
3. Navigate to My Transactions on left navigation menu, Click Send Tokens button, fill all required fields and Send

Related:
Activating your account with a gift code
How to upgrade package

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How do I know my username and it's use?

1. You have to be logged in to you account, from the left naviagtion menu, click My Profile, you should be in position to trace you account username.

2. Your username may be used when one wants to send you tokens, another way you use your username is when you are loggin in to your account, from Login page you may be required to enter you username or email and password to login

Activating your account with a gift code

Login to your account, navigate to My Profile on left navigation menu, click Security & Gift codes tab, scroll down and enter a gift code provided to you and Save

Read related Faqs:
How to change password
How to change transaction password
Changing password

Login to your account, navigate to My Profile on left navigation menu, click Security & Gift codes tab, fill the form on your left with correct details and click Change Password button to save

Setting and Changing a transaction password

1. Setting a new transaction password
Login to your account, navigate to My Profile on left navigation menu, fill the form on your right correctly and click Save Transaction Password button, you should be good to go

2. Changing transaction password
Login to your account, navigate to My Profile on left navigation menu, fill the form on your right correctly and click Change Transaction Password button

Recovering a frozen account

1. To recover your frozen account please send an email to info@cbawallet.com containing your username, email, phone number and the package name of your choice, you will be contacted back as soon as possible

Related:
How do I get a gift code?

1. First and foremost you have to register by filling a registration form correclty, an email should be sent to you Inbox to activate your account, after you have activated your account, you should be able to login to into your dashboard.

2. During the process of registration the system generates a GIFT CODE for your choosen or paid for package and this code is unique for you and your package, Usually a Gift Code is sent to your email after paying for a selected package, if you dont see it in your inbox contact the the Administrator or Agent info@cbawallet.com.

3. For more details contact/ send an email to info@cbawallet.com containing your username, email, phone number, you will be contacted back as soon as possible

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